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IT/BUSINESS PROCESS SUPPORT ANALYST

VideoRay is looking for an IT/Business Process Support Analyst to work with managers to make sure current business processes work smoothly and new systems or improvements are carefully researched, analyzed, planned, and implemented.  This includes observing and documenting all aspects of internal communications, workflow, data entry, storage, retrieval and management, and the computer systems used to support this.  In addition, as problems arise, this person will be responsible for independent research, repair, and testing of solutions.

Major Areas of Responsibility:

  • Respond to computer problems in conjunction with existing IT support company, particularly in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Accounting, and unified messaging system based on Microsoft Office
  • Understand the most important areas in current systems and processes where improvement is needed
  • Research solutions for improving processes with guidance from management
  • Understand and suggest improvements for business processes involving prospects, customers, vendors, and employee interaction
  • Generate reports and reporting processes to mine and report on sales, customers, revenue, profit, etc.
  • Other duties as assigned

Required Knowledge, Skills, Abilities:

  • Bachelor’s Degree in Business with minor in computer related field OR Computer Science related degree preferred
  • Excellent written and oral communication skills to interact with all levels of VideoRay employees
  • Interest in improving business processes, with some experience preferred
  • Experience with ERP implementation and/or maintenance preferred
  • Experience in Microsoft Office suite, particularly Outlook, OneNote, and Skype for Business
  • Experience in web-based applications such as Salesforce and SharePoint
  • Expertise, aptitude, and interest in programming and application customization tools
  • Ability to use internet (or other) resources to research solutions
  • Ability to work independently to analyze and fix a wide range of computer problems
  • Ability to implement, train and support users on business process systems 

VideoRay offers a competitive compensation package that includes medical/dental, 401(k), paid holidays, paid time off and more.  VideoRay conducts pre-employment background and drug screens and is a smoke-free workplace.  For more information on VideoRay LLC, please visit us online at www.videoray.com.   VideoRay LLC is an EEO employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected category.

If you meet all the requirements for this position, please send your resume with cover letter (including salary requirements) to This email address is being protected from spambots. You need JavaScript enabled to view it..

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INSIDE SALES REPRESENTATIVE – Entry-Level

VideoRay LLC is looking for an Inside Sales Representative to join our team helping sell underwater remotely operated vehicles (ROVs).   If you are hardworking, passionate about building relationships with customers, and excited about growing with us, this position may be for you!  This full-time position is located in our headquarters in Pottstown, PA and we are only considering candidates within easy commuting distance to our office.

The Inside Sales Representative will be responsible for initial lead qualification and assisting Account Executives with existing business opportunities.  This may include coordinating meetings, presentations, proposals, and quotations.  The person in this position will handle customer inquiries promptly and effectively in a fast-paced, team-oriented environment. 

Responsibilities:

  • Work as a member of the sales team meeting sales targets
  • Assist/lead direct and indirect channel sales activities
  • Assist in the sale of VideoRay products and services by working with customers, prospective customers, and supporting VideoRay Account Executives
  • Listen attentively to comprehend customer requirements and suggest appropriate product solutions
  • Take incoming calls, respond to email inquires, follow up with prospective customers, and perform some prospecting
  • Provide existing and prospective customers with needed technical product knowledge and support throughout a consultative sales process
  • Forecast sales volume and process sales orders
  • Plan and perform technical pre-sales product demonstrations
  • Develop and maintain professional and technical knowledge by attending educational workshops, industry events, reviewing professional trade publications, and staying up to date on competitive trends/products
  • Participate in professional and social networks and professional societies as needed
  • Other duties as assigned

Required Knowledge, Skills, Abilities:

  • Bachelor's degree with 1-5 years of business experience
  • Professional phone skills
  • Good business writing skills
  • Proficiency with Microsoft Office
  • Ability to understand complex, technical products
  • Salesforce CRM experience preferred
  • Multi-ligual a plus
  • Ability for occasional travel

VideoRay offers a competitive compensation package that includes medical/dental, 401(k), paid holidays, paid time off and more.  VideoRay conducts pre-employment background and drug screens and is a smoke-free workplace.  For more information on VideoRay LLC, please visit us online at www.videoray.com.   VideoRay LLC is an EEO employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected category.

If you are interested in joining our team, send resume with cover letter (including salary requirements) to This email address is being protected from spambots. You need JavaScript enabled to view it..


TECHNICIAN

VideoRay, a world leader in the design, manufacture, and sale of underwater remotely operated vehicles (ROVs), has an exciting full-time opportunity in the Production Department located at our headquarters in Pottstown, PA! We are hiring a skilled Technician to build electro-mechanical components for our ROVs.

This is a great opportunity to work on an air-conditioned Production floor at an innovative, laid-back small company building a really cool product!  If you have good attention to detail along with excellent communication, computer, and soldering skills, this opportunity might be for you!

We are looking for candidates with a strong technical background who are willing to work hard to help us build quality products.  The ability to follow detailed assembly instructions is a must, as is past electro-mechanical assembly experience and excellent soldering skills on small gauge wires.  This position is interesting, challenging, and not overly repetitive – you may build several different assemblies during the course of a week. 

If you feel you meet the requirements of the position and want to be part of an awesome team, submit your resume with cover letter (including salary requirements) to This email address is being protected from spambots. You need JavaScript enabled to view it..

VideoRay offers a competitive compensation package that includes medical/dental, 401(k), paid holidays, paid time off and more.  VideoRay conducts pre-employment background and drug screens and is a smoke-free workplace.  For more information on VideoRay LLC, please visit us online at www.videoray.com.   VideoRay LLC is an EEO employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected category.

PLEASE NOTE:  FOR THE TECHNICIAN POSITION WE ARE ONLY CONSIDERING CANDIDATES WITHIN EASY COMMUTING DISTANCE TO POTTSTOWN, PENNSYLVANIA – OTHERS NEED NOT APPLY.

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