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VideoRays have proven to be the most reliable ROV systems on the market.  However, all technology tools develop issues - when you need us, VideoRay’s customer care is always ready to get you back to your job:

Provides remote support by phone, email and other methods (such as remote login by appointment).  Technical support is your first line of defense when you experience technical issues.  Bruce Tedor, Technical Support Analyst, will solve many issues with a phone call or by remotely logging in to your Pro 4 computer.  If the problem cannot be solved after a thorough remote diagnostic, we will either provide a quote for replacement parts for an on-site repair or the component can be returned to VideoRay for service.  If the component needs to be returned, an RMA (Return Merchandise Authorization) will be issued to accept and track your property through our process.  Once repaired, Bruce will follow up to make sure everything is working and close the case.

GENERAL CONTACT     SUPPORT CONTACT PURCHASE OR SALES INQUIRY
VideoRay LLC     VideoRay Support VideoRay Sales Department
212 East High Street     212 East High Street Main: +1 610 458 3000 Option 2
Pottstown, Pennsylvania 19464     Pottstown, Pennsylvania 19464 Fax: +1 610 458 3010
United States of America     United States of America Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Main: + 1 610 458 3000     Main: +1 610 458 3000 Option 1 REQUEST A QUOTE
Fax: + 1 610 458 3010     Fax: +1 610 458 3010  
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.     Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  


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INFORMATION REQUEST »

Fill out this form to request more information about VideoRay ROV Solutions, and one of our Sales or Support representatives will respond shortly. For matters that require an immediate response, please contact us at the numbers or emails listed above.


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DIRECTIONS TO VIDEORAY »

212 East High Street, Pottstown, PA 19464

When entering Pottstown from the South:

Approaching from the south on Hanover Street, turn right on High Street.  Turn right at the first light at Penn Street (a narrow alley between buildings.)  Turn right and proceed to the building - the lot is marked with Visitor spots near the entrance.  In the vestibule, buzz the receptionist for admittance.