When your system is sent to VideoRay for service, our repair department led by Jarrod Kolb will diagnose everything required to return it to top condition, and provide a quote itemizing these repair requirements. Once you decide on the repairs you authorize, the repair team will complete the repairs and perform the equivalent of a new system Quality Control inspection before returning it to you. For all aspects of Customer Service –parts orders. repair status, shipping and other administrative issues and questions, Crystal Sensenig, Customer Relations Manager, is ready to assist you. She will ensure your inquiry is handled expeditiously, accurately and to your satisfaction. Please note that questions about repair status should be referred directly to Crystal in Customer Service, even though you might have started your conversation with Bruce in Technical Support.