VideoRay, in downtown Pottstown, is a growing underwater robotics company in need of a high-energy Office Administrator.  The successful candidate will have experience in a wide range of office administrative tasks such as arranging executive travel, greeting customers, managing office machines and supplies, and handling postal mail, email and phone calls.  Some experience with basic Accounting/Bookkeeping skills is required. Experience with Microsoft Office and internet searches, working with suppliers, tenants, and coworkers at all levels is required. 

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Tech Support Rep

  The mission of the Technical Support Department is to ensure that customers’ post-sales operations of VideoRay equipment perform to specifications, and their      experiences are positive. This helps the company maintain the best reputation in the industry.

Technical Support Representatives help customers resolve problems they are experiencing with their VideoRay and related equipment. Working with other technical resources as necessary, Representatives diagnose problems to identify the root causes and solutions or work-arounds. Representatives help to implement better methods for performing their job more efficiently, such as knowledge base, and remote support tools. Representatives use administrative systems to track customer experiences and problem resolution.

Knowledge, Skills and Abilities:

· Knowledge of VideoRay systems and related equipment

· Ability to use phone, email and other communications technologies

· Strong customer relationship skills

· Diagnostics skills

· Understanding of basic computer, electrical and mechanical principles and systems

· Ability to use test and diagnostic equipment and tools

· Ability to use business and technical computer programs, including installing and configuring these programs

· Ability to communicate in additional languages is desirable

· 3 -5 years of relevant experience

If you are interested in applying, please send your resume and salary requirements to This email address is being protected from spambots. You need JavaScript enabled to view it.



VideoRay Corporate Brochure 2019 WEB

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