New Product Warranty

This warranty applies to the original purchaser only and is non-transferrable. Contact VideoRay for information regarding warranty extension and warranty availability for transferred ownership.

Subject to the limitations and/or exclusions specified herein, VideoRay will repair or replace, at its expense and at its option, any system or component, which in normal use has proven to be defective in material or workmanship within two (2) years of the date of purchase.

For claims that are authorized under the provisions of this warranty during the first year of the warranty period, VideoRay will pay for the shipping of affected product(s) from the owner to VideoRay, or its authorized Dealers, and return shipment of the repaired product(s) or their replacement(s) to the owner. In order to take advantage of this, the customer must contact VideoRay for an RMA number and shipping instructions.


  • Any separate product purchased from, but not manufactured by, VideoRay is sold with only such warranties as are made by the manufacturer thereof. VideoRay only warrants that it has title thereto, free of all liens or encumbrances.
  • This warranty does not apply to systems or components that are damaged or fail as a result of normal wear, such as, but not limited to, tethers, view ports, light domes and other systems or components subject to wear.
  • This warranty does not apply to systems or components that are damaged or fail as a result of failure of the user to read and observe instructions for proper operation and maintenance as contained in the User Instruction Manual furnished with the equipment
  • This warranty does not apply to systems or components that are damaged or fail by connection to improper or improperly wired sources of power, or by inadequate packing, accident in transit or elsewhere, fire, theft or other similar calamity.


VideoRay will not be responsible for any asserted defect which has resulted from Acts of God, normal wear, misuse, abuse, improper configuration, repair, or alteration made, or specifically authorized by, anyone other than an authorized representative of VideoRay. The giving of, or failure to give, any advice or recommendation by VideoRay shall not constitute any warranty by, or impose any liability on VideoRay.

The foregoing constitutes the sole and exclusive remedy of the purchaser and the exclusive liability of VideoRay and is in lieu of any and all other warranties, express, implied or statutory as to merchantability, fitness for purpose sold, description, quality productiveness, or any other matter. Under no circumstances shall VideoRay be liable for special, incidental or consequential damages, or for delay in performance of this warranty.

For more information or to submit a warranty claim, contact VideoRay at 610-458-3000 or support@videoray.com.