• Warranty Info
  • Register Product
  • Contact Support

NEW PRODUCT LIMITED WARRANTY

This warranty applies to the original purchaser only and is non-transferrable. Contact VideoRay for information regarding warranty extension and warranty availability for transferred ownership.

Subject to the limitations and / or exclusions specified herein, VideoRay will repair or replace, at its expense and at its option, any system or component, which in normal use has proven to be defective in workmanship or material within two (2) years of the date of purchase.

For claims that are authorized under the provisions of this warranty, VideoRay will pay for the shipping of affected product(s) from the owner to VideoRay, or its authorized agents, and return shipment of the repaired product(s) or their replacement(s) to the owner, provided that prior to submitting the product(s) for claim, the owner contacts VideoRay for shipping instructions. Failure to contact VideoRay for shipping instructions may result in the shipping portion of the claim being denied.

Warranty Limitations and / or Exclusions:

Any separate product purchased from, but not manufactured by, VideoRay is sold with only such warranties as are made by the manufacturer thereof. VideoRay only warrants that it has title thereto, free of all liens or encumbrances.

This warranty does not apply to systems or components that are damaged or fail as a result of wear, such as, but not limited to, tethers, view ports, light domes and other systems or components subject to wear.

This warranty does not apply to systems or components that are damaged or fail as a result of failure of the user to read and observe instructions for proper operation and maintenance as contained in the User Instruction Manual furnished with the equipment

This warranty does not apply to systems or components that are damaged or fail by connection to improper or improperly wired sources of power, or by inadequate packing, accident in transit or elsewhere, fire, theft or other similar calamity.

VideoRay will not be responsible for any asserted defect which has resulted from Acts of God, normal wear, misuse, abuse, improper configuration, repair, or alteration made, or specifically authorized by, anyone other than a representative of VideoRay authorized to do so. The giving of, or failure to give, any advice or recommendation by VideoRay shall not constitute any warranty by, or impose any liability on VideoRay.

The foregoing constitutes the sole and exclusive remedy of the purchaser and the exclusive liability of VideoRay and is in lieu of any and all other warranties, express, implied or statutory as to merchantability, fitness for purpose sold, description, quality productiveness, or any other matter. Under no circumstances shall VideoRay be liable for special, incidental or consequential damages, or for delay in performance of this warranty.

For more information or to summit a warranty claim, contact VideoRay at 610-458-3000 or support@videoray.com

Product Registration

Use this form to register your VideoRay Product(s)

If you have only one product to register, please select the product and enter the serial number below.

If you have more than one product to register, you may use this form multiple times, or, you may enter a sales reference number such as your quote number, purchase order number or invoice number.

We are at your service. Let us know how we can help you.

Product
Serial Number
(or sales reference number if registering multiple products)
The serial number is located inside the main hull and can be viewed through the rear dome.
Intended Use
Name of the Primary User
Company
Address 1
Address 2
City
State or Province
Postal Code
Country
Telephone
Alternate Telephone
(mobile)
E-mail Address
Comments

VideoRay Support Group Contact

VideoRay LLC
580 Wall Street
Phoenixville, PA 19460
Phone: +1 (610) 458-3017
General: +1 (610) 458-3000
Fax: +1 (610) 458-3010
Email: support@videoray.com