A customer who, through an authorized point of contact via email or other form of communication, has received confirmation of the dates and location of a VideoRay Onsite training course is subject to VideoRay’s rescheduling policy as follows: 

• If the customer requests to reschedule the date or location outside of 20 calendar days of the course start date, VideoRay will accommodate the request without penalty. 
• If the customer requests to reschedule the date or location within 20 calendar days but outside of 5 calendar days of the course start date, VideoRay will make every attempt to reschedule the course without penalty. Any loss incurred by VideoRay as a result of rescheduling the training course, e.g., non-refundable travel, price increases related to travel and/or location, may be charged to the customer, conditional upon the amount of loss and reasonableness of the request. Any subsequent penalty will be payable prior to delivery of the future training course. 
• If the customer requests to reschedule the date or location within 5 calendar days of the course start date, VideoRay will make every attempt to reschedule the course without penalty. Any loss incurred by VideoRay as a result of rescheduling the training course, e.g., non-refundable travel, price increases related to travel and/or location, will be charged to the customer, payable prior to delivery of the future training course. 

A person who has registered as an attendee and paid for a VideoRay Open Enrollment training course is subject to VideoRay’s cancellation policy as follows: 

• If the attendee cancels their training registration outside of 20 calendar days of the course start date, VideoRay will provide a full refund or a credit of equal value toward attending any future training course. 
• If the attendee cancels their training registration within 20 calendar days but outside of 5 calendar days of the course start date, VideoRay will provide a credit of equal value toward attending any future training course. 
• If the attendee cancels their training registration within 5 calendar days of the course start date, the course fee will be forfeited and VideoRay will not provide a refund or credit. 

Although VideoRay makes every effort to consistently provide effective and successful training courses, the rare instance of unforeseen or extenuating circumstances may occur when an Onsite or Open Enrollment training course cannot be delivered for the dates and/or locations scheduled or advertised. Course cancellations made exclusively by VideoRay will result in a full refund, rescheduling the same course for a later date, or a credit of equal value toward any future training course.  

In order to provide our users with accessible, in-person factory training, VideoRay’s Open Enrollment training courses have a minimum enrollment requirement of three attendees. Consequently, if the minimum enrollment is not met, the course will be cancelled. Registered attendees will be notified of the cancellation approximately three weeks prior to the scheduled start date, and either a full refund or a credit of equal value toward any future course will be provided. 

An option of full payment, either made online or by mailed check, or purchase order, not exceeding terms of net 30 and verifying full payment amount, is required at the time of registration.  

VideoRay accepts no liability for burden or loss resulting from the cancellation or rescheduling of a training course for any reason.