VideoRay believes that our success is driven by our customers’ successes. To achieve this mutual goal, our products must be capable, easy to learn, easy to use and reliable. As a global company, VideoRay operates according to the highest standards of ethical conduct and behavior. These standards guide our decisions in our daily work and help us demonstrate that we take our responsibilities and commitments seriously. Leveraging the latest technological advances, Customer Care relies on industry-standard methods of communication as well as offering our best effort to conform to customers’ specific communications protocol requirements. When possible, VideoRay technicians can remotely access users’ systems to conduct real-time diagnoses and implement corrective actions. While it may at first seem counterintuitive for any organization, the overarching goal of VideoRay Customer Care is to eliminate the need for its existence. What this means is we would rather focus our efforts on proactive activities that can reduce the causes of trouble in the first place. Specific activities designed to move us closer to achieving this goal include: Working within our ISO 9001-2015 guidelines and principles. Working with our R&D, Engineering and Quality groups to relate symptoms to root causes and establish corrective and preventative actions. Collecting customer feedback in order to identify friction points in using or maintaining our products. We then work to develop proactive solutions including improved documentation, training and self-help tools. Logging and tracking cases for statistical analysis purposes and prioritization. VideoRay Customer Care has helped position VideoRay as the world’s largest producer of underwater ROVs and the global leader in ROV technology. We truly inspire Confidence Underwater.